You agree to ensure payment for any items You may purchase from Us and You acknowledge and affirm that prices are subject to change. When purchasing a physical good, You agree to provide Us with a valid email and shipping address, as well as valid billing information. We reserve the right to reject or cancel an order for any reason, including errors or omissions in the information You provide to us. If We do so after payment has been processed, We will issue a refund to You in the amount of the purchase price. We also may request additional information from You prior to confirming a sale and We reserve the right to place any additional restrictions on the sale of any of Our products. You agree to ensure payment for any items You may purchase from Us and You acknowledge and affirm that prices are subject to change. For the sale of physical products, We may preauthorize Your credit or debit card at the time You place the order or We may simply charge Your card upon shipment. You agree to monitor Your method of payment. Shipment costs and dates are subject to change from the costs and dates You are quoted due to unforeseen circumstances. For any questions, concerns, or disputes, You agree to contact Us in a timely manner at the following: sales@pioneerhomes.in.
Cancellation Return & Refund Policy
Order Cancellation
– Only Full Cancellation allowed. Partial Order Cancellation is not allowed.
– To place a cancel request call the customer care helpline within 12 working hours of placing the order.
Order Returns
– In case the product is received physically damaged during shipment, click a picture and email to the customer service team for assessment within 24 hours of receiving the shipment.
– We only accept returns if the item shipped to you is defective or damaged. The item should be returned to us within 7 days from the delivery date in original packaging. The product should be in unused condition. We will send you a new replacement unit as soon as we receive the return package.
– When you return your product, indicate the reason for your return in a short note. Put the item along with the invoice and the note with the order number into a secure package. Affix our address (send only to sender address as seen in the invoice/delivery challan) and send it through a reliable courier and email us the consignment details.
– Please note that we will provide refund/return facility only for products bought from our online store pioneerhomes.in and not for orders from physical stores or other online stores.
– Wrong Size of the product ordered
– In case of wrong product ordering (e.g 2 Litre Cooker instead of 3 Litre Cooker), you can place a new order, for a different product but from the same category, of equal or higher selling price. Send back the wrongly ordered product with the following remark “Wrong product ordered. New order no – XXX”. Also, send us an email with the full details of both the orders along with your bank account IFSC details for transferring payment. We will initiate an online fund transfer for the returned product amount, within 15 working days of receiving the wrong product.
Order Refund
– We will make the refund using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the refund.
Late or missing refunds
– If you haven’t received a refund yet, first check your bank account again.
– Then contact your credit card company, it may take some time before your refund is officially posted.
– Next contact your bank. There is often some processing time before a refund is posted.
– If you’ve done all of this and you still have not received your refund yet, please contact us at sales@pioneerhomes.in.
Sale items
– Only regular priced items may be refunded. Sale items cannot be refunded.
Repair / Warranty issues
For Cooker & Cookware:
100% replacement for major manufacturing defect highlighted to us during the warranty period of 1 year.
For Accessories:
Non returnable.
Customer Help contact details
Mobile: +91 8147223892
Business Hours: Monday to Saturday – 9:00 AM to 5:30 PM IST.
Email: sales@pioneerhomes.in
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@pioneerhomes.in.
Need help?
Contact us at sales@pioneerhomes.in for questions related to refunds and returns.